Effective Date: July 2, 2025
At FlexitWear.com, we value your satisfaction and aim to offer a fair and transparent return and refund process.
1. Return Eligibility
We accept returns within 30 days of delivery, provided that:
- The product is unused and in original condition
- It is returned with original tags and packaging
- It is not a final-sale item (e.g., clearance)
2. How to Initiate a Return
Email us at support@flexitwear.com with:
- Your order number
- Photos (if item is damaged or incorrect)
- Reason for return
Once approved, we’ll share the return address and shipping instructions.
3. Non-Returnable Items
- Underwear, socks, or intimate apparel
- Final sale items
- Gift cards
4. Refund Process
Upon receiving and inspecting your return:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days
- We do not refund original shipping charges unless due to our error
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 7 days of receipt
- Attach clear photos
- We’ll offer a free replacement or a full refund
6. Exchanges
We do not offer direct exchanges. If you need a different size or color, please place a new order and return the existing item.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check with your bank or payment processor
- Then contact us for support
8. Cancellations
Orders may be canceled within 2 hours of placement. After this period, cancellations are not guaranteed due to automated fulfillment.
9. Shipping Returns
You are responsible for return shipping unless the product was defective or incorrect.
10. Contact Us
For all refund or return-related concerns, reach out at support@flexitwear.com. We’re here to help!